Warranty

Rivermuse Jewelry, LLC Warranty Policy

Warranty Coverage

At Rivermuse Jewelry, LLC, we stand behind the quality of our jewelry products. We offer a one-year warranty on our products, effective from the date of purchase.

Coverage Terms

The warranty covers defects in materials and workmanship, including:

  1. Material defects: Defects in the materials used to create the product.
  2. Craftsmanship defects: Defects in the craftsmanship of the product.

Exclusions

This warranty does not cover:

  1. Wear and tear: Normal wear and tear over time, such as scratches or fading, is not covered.
  2. Misuse or neglect: Damage caused by misuse, neglect, or improper care of the product is not covered.
  3. Customer error: Damage caused by the customer's failure to follow proper care instructions or wearing the product in a way that is not recommended is not covered.

Specific Coverage

In addition to the above, our warranty specifically covers:

  1. Stones falling out: If a stone falls out of the setting due to a workmanship defect, we will repair, replace or offer a gift card (store credit) in the amount of the piece.
  2. Chain or clasp damage: If the chain or clasp is damaged due to a manufacturing defect, we will repair or replace it free of charge.


Warranty Claim Procedure

To make a warranty claim, please:

  1. Contact us at:

hello@rivermusejewelry.com

  1. Provide proof of purchase and a detailed description of the issue.
  2. Upon receiving the item, an inspection and evaluation will be done prior to confirming that it will be covered under our warranty.

Warranty Limitations

Our warranty is limited to one year from the date of purchase. Any repairs or replacements made under this warranty will not extend the warranty period.

Governing Law

This warranty shall be governed by and construed in accordance with the laws of Auburn, California.

By purchasing from Rivermuse Jewelry, LLC you acknowledge that you have read, understand, and agree to the terms and conditions of this warranty policy.